- EfficiencyImageVideoCustomer experience
Taking a Hybrid Approach to Unleash the Best Out of AI and Flow-based Chatbots
Jeow Li Huan ·
- Customer experienceCustomer serviceSelf service
Adapting to Evolving Customer Loyalty with Proactive Service
Jeow Li Huan ·
- ContextualCustomer serviceCustomer journeyCustomer experience
Delivering Exceptional Customer Service with Contextual Help and Personalization
Jeow Li Huan ·
- Product-led growthCustomer successCustomer experience
Product-Led Growth: Success Through Customer-Centricity
Jeow Li Huan ·
- RetentionCustomer experienceSelf serviceFAQ
Meeting Customer Support Needs: Embracing Customer Self-Service
Jeow Li Huan ·
- AnnouncementEngagementCustomer experience
Enhance Chatbot Engagement with Video Integration
Jeow Li Huan ·
- ConversionE-commerceCustomer experience
Successfully Integrating AI into Your Business Website
Jeow Li Huan ·
- PersonalizationCustomer experienceE-commerce
Delivering Exceptional Customer Experiences Across Generations
Jeow Li Huan ·
- AnnouncementInsightsCustomer experience
Boost Your Chatbot Performance with Usage Rate Metrics
Jeow Li Huan ·
- ConversationCustomer experience
The Importance of Maintaining Chatbots for Customer Engagement and Loyalty
Jeow Li Huan ·
- AnnouncementEngagementCustomer experience
Enhance Customer Experience and Engagement with PBrain’s Launch Topic Feature
Jeow Li Huan ·
- AnalyticsInsightsCustomer experienceCustomer service
Strategies for Effective Leadership in Customer Service Experience
Jeow Li Huan ·
- AnnouncementInsightsExperienceAnalyticsCustomer experience
Monthly Analytics Reports: Uncover Valuable Insights for Optimizing Your Chatbot Experience
Jeow Li Huan ·
- BudgetCustomer experienceCustomer service
You Might Not Need a Conversational AI Chatbot
Jeow Li Huan ·
- No codeCustomer experience
Simplifying Chatbot Creation with PBrain: An Intuitive and Efficient Solution
Jeow Li Huan ·
- DialogFlowTime to marketCustomer experience
The Build vs Buy Dilemma: Choosing the Right Approach for Chatbot Development
Jeow Li Huan ·
- Customer successCustomer experienceRecession
The Power of Field Service for Customer Experience
Jeow Li Huan ·
- EngagementRetentionCustomer successCustomer experienceRecession
Scaling Customer Success in an Economic Decline
Jeow Li Huan ·
- ChatGPTCustomer experience
Integrating ChatGPT: Considerations for Customer Service Chatbots
Jeow Li Huan ·
- Customer experienceConsumer insightsInnovation
The Bouba/Kiki Effect: Insights for Leaders on Customer Understanding and Advocacy
Jeow Li Huan ·
- Customer experienceCustomer supportProduct support
Customer Support Strategies for 2023
Jeow Li Huan ·
- ConversationCustomer experience
Growing Use of AI in Customer Experience Raises Expectations
Jeow Li Huan ·
- UpsellingDealsMeetingPaymentCustomer experience
The Future of Chatbots: Insights and Customer Expectations
Jeow Li Huan ·
- DataBusinessCustomer experienceCustomer support
Enhancing Customer Experience with AI Chatbots
Jeow Li Huan ·
- Customer experienceCustomer serviceGen Z
The Connected Gen Z Shapes Customer Experience
Jeow Li Huan ·
- Customer journeyCustomer experienceCustomer service
Best Practices for User-Centric Chatbot Implementation
Jeow Li Huan ·
- Customer experienceCustomer serviceOn-the-job training
Unify Customer Journeys and Break Down Silos to Elevate Customer Experience
Jeow Li Huan ·
- InflationCustomer experienceCustomer service
Rising Inflation Escalates the Need for Exceptional Customer Experience
Jeow Li Huan ·
- Customer experienceCustomer service
Navigating the Evolution of Automation for Better Consumer Experience
Jeow Li Huan ·
- SalesMarketingCustomer experienceCustomer serviceConversion
Features of a Successful Chatbot and Best Practices to Create One
Jeow Li Huan ·
- ChristmasHolidayCustomer experienceCustomer service
Customer Service Team Overwhelmed with Workload
Jeow Li Huan ·
- Knowledge baseCustomer experienceCustomer service
Searching for Parts in Individual Silos
Jeow Li Huan ·
- CustomizabilityCustomer experienceCustomer service
Customizability in the Wrong Area Hampers Your Chatbot Building
Jeow Li Huan ·
- ExperienceCustomer experienceCustomer service
Platform Gets in the Way of Enhancing Chatbot
Jeow Li Huan ·
- RecessionCustomer serviceCustomer experience
Predictions for the Future of Customer Experience Amidst Current Challenges
Jeow Li Huan ·
- ChatGPTLaMDACustomer experienceCustomer service
Google Already Had a ChatGPT Rival a Year Earlier, but Chose Not to Release It
Jeow Li Huan ·
- Customer serviceCustomer experienceMulti-language
Unlocking the Power of a Customized Digital Customer Servicing ‘Hire’
Xiao Yuhong ·
- ChatGPTConsultCustomer serviceCustomer experience
ChatGPT Suggests 9 Key Steps to Successful Chatbot Implementation in Business Strategy
Jeow Li Huan ·
- ChatGPTCustomer serviceCustomer experience
ChatGPT Suggests that the Easiest Way to Create a Chatbot is to Use a Chatbot Development Platform
Jeow Li Huan ·
- ChatGPTMaintenanceCustomer serviceCustomer experience
ChatGPT Suggests that Maintenance Expense of Digital Customer Service Can Result in Net Loss
Jeow Li Huan ·
- ChatGPTCustomer serviceCustomer experience
ChatGPT Suggests Chatbot and Other AI-powered Tools Help Provide an Effective Digital Customer Service
Jeow Li Huan ·
- OpportunityCustomer experienceConversion rates
Slow Responses from Chatbot Causes Drop-offs
Jeow Li Huan ·
- SalesGrowthCustomer experienceCustomer service
Customer experience trends — Are you missing out on sales and growth?
Xiao Yuhong ·
- Self serviceCustomer experience
How to Deliver a Customer-Centric Digital Customer Experience
Xiao Yuhong ·
